Sunday, 27 October 2013

[Z495.Ebook] Ebook Download SugarCRM For Dummies, by Karen S. Fredricks

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SugarCRM For Dummies, by Karen S. Fredricks

SugarCRM is an innovative customer relationship management software solution that enhances your company’s marketing effectiveness, drives sales performance, improves customer satisfaction, and provides executive insight into business performance. SugarCRM For Dummies will show you to take advantage of this free, open source CRM application to boost your sales and please your customers.

This guide helps you choose the flavor of Sugar you need, acquire and deploy it, set up accounts and contacts, and organize your day. You’ll first learn how to install SugarCRM, customize user preferences, create databases, and import contacts from other software. Next, you’ll discover how to extend SugarCRM’s capabilities to meet needs unique to your business. You’ll also find out how to:

  • Schedule appointments, link them to records and notes, and organize your sales opportunities
  • Build campaigns, track their success, and grow your contact list with Web-to-lead forms
  • Manage customer issues and forums to exterminate software bugs
  • Send e-newsletters and automate customer e-mail communication with templates
  • Take advantage of a complete recipe book for SugarCRM administrators
  • Improve sales performance with SugarCRM
  • Provide great service to your customers
  • Develop searchable libraries and FAQs
  • Create and share documents

SugarCRM For Dummies will get you quickly up to speed on this customer relationship management software so you can enhance your business.

Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

  • Sales Rank: #482470 in Books
  • Published on: 2008-11-24
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.20" h x .82" w x 7.40" l, 1.15 pounds
  • Binding: Paperback
  • 360 pages

From the Back Cover

Sweeten your customer relationship management with SugarCRM!

You just have to love a product with "sugar" in its name, especially one that's open source! This guide helps you choose the flavor of Sugar you need, acquire and deploy it, set up accounts and contacts, and organize your day. With Sugar, you can boost your sales and please your customers so your business will take the cake.

  • Fill your Sugar bowl — install SugarCRM, customize user preferences, create databases, and import contacts from other software

  • Plan your day — schedule appointments, link them to records and notes, and organize your sales opportunities

  • Campaign for business — build campaigns, track their success, and grow your contact list with Web-to-lead forms

  • Keep customers happy — create cases to manage customer issues and forums to exterminate software bugs

  • Stay in touch — send e-newsletters and automate customer e-mail communication with templates

  • Sweeten the pot — learn how to extend SugarCRM's capabilities to meet needs unique to your business

  • That administrative stuff — take advantage of a complete recipe book for SugarCRM administrators

Open the book and find:

  • Options to implement a SugarCRM database

  • The scoop on various flavors of Sugar so you can decide which one is right for you

  • How to turn leads into contacts

  • Tips for keeping records up to date

  • How to develop searchable libraries and FAQs

  • Easy ways to create and share documents

  • What the Dashboard can do for you

  • How to integrate Outlook with SugarCRM

About the Author
Karen S. Fredricks has implemented contact management solutions for businesses ranging from Fortune 500 companies to small and mid-sized businesses. She has written books on Outlook 2007, Outlook 2007 Business Contact Manager, and Microsoft Office Live as well as ACT! contact management software.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Thank God for this book!
By BC
This book made it possible to start using SugarCRM. I have several copies, for me and my staff, and refer to it all the time as I work on areas unfamiliar to me. My staff are very happy to have the book which sheds light on how to correctly use the system.

I could have used a better explanation of how to create custom modules but to be fair that's pretty advanced work to tackle in a work like this.

The author has made the whole system much more approachable and wrote it all in a light, fun style. If you are trying to make head or tales of how to get started with SugarCRM, or are a current user struggling to figure it out, this book is a must.

0 of 0 people found the following review helpful.
Five Stars
By Jacques Laurent
Great book to get started with Sugar!

0 of 0 people found the following review helpful.
Sugar instructions
By Mary
very good step by step instructions on how to use Sugar. Easy to use and easy to understand. Very reasonable price too.

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Thursday, 24 October 2013

[J860.Ebook] Download Ebook Sefer Yetzirah : The Book of Creation, by Aryeh Kaplan

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Sefer Yetzirah : The Book of Creation, by Aryeh Kaplan

To most people, the very word Kabbalah implies the mystical experience par excellence, but most modern books about this subject shed very little light on its ancient mystical and magical aspects. Rabbi Aryeh Kaplan has translated Sefer Yetzirah, the oldest and most mysterious of all kabbalistic texts, and now brings its theoretical, meditative, and magical implications to light. He expounds on the dynamics of the spiritual domain, the worlds of the Sefirot, souls, and angels. When properly understood, Sefer Yetzirah becomes the instruction manual for a very special type of meditation meant to strengthen concentration and to aid the development of telekinetic and telepathic powers. These powers are meant to help initiates perform feats that outwardly appear magical. The magical Kabbalah is closely related to the meditative Kabbalah and uses various signs, incantations, and divine names by which initiates can influence or alter natural events.

Also included is a digest of all major commentaries on the text of Sefer Yetzirah and a bibliography of many of the major kabbalistic works that discuss it, as well as extensive notes regarding various aspects of the translation. Rabbi Kaplan's translation is based on the Gra version, which has been thought to be the most authentic. Also included are the short version, the long version, and the Saadia version, making this volume the most complete work on Sefer Yetzirah in English.

  • Sales Rank: #2524618 in Books
  • Published on: 1991-01-01
  • Original language: English
  • Number of items: 1
  • Binding: Hardcover
  • 388 pages

Language Notes
Text: English, Hebrew

About the Author
Rabbi Aryeh Kaplan was born in New York City and was educated in the Torah Voda'as and Mir Yeshivot in Brooklyn. After years of study at Jerusalem's Mir Yeshiva, he was ordained by some of Israel's foremost rabbinic authorities. He also earned a master's degree in physics and was listed in Who's Who in Physics in the United States. In the course of a writing career spanning only 12 years, Rabbi Kaplan earned a reputation as one of the most effective, persuasive, scholarly, and prolific exponents of Judaism in the English language. He died on January 28, 1983, at the age of 48.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Five Stars
By Paul Joerg
Amazing.

0 of 0 people found the following review helpful.
he related to me that he is very happy with the book
By Kenn Hardt
Bought this for my grandson, he related to me that he is very happy with the book.

0 of 0 people found the following review helpful.
Very very interesting book. I will keep this on ...
By Michael A. Planer
Very very interesting book. I will keep this on my shelf for years to come and prob re-read it every few years.

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Sunday, 20 October 2013

[E930.Ebook] Fee Download The Runaway Princess, by Hester Browne

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The Runaway Princess, by Hester Browne

The Princess Diaries meets Runaway Bride in this wonderful novel about a London career girl who embarks on a whirlwind romance with a mysterious man—only to discover that he’s a prince.

If Amy Wilde’s new boyfriend, Leo, treats her like a queen, that’s because he’s secretly a prince himself: Leopold William Victor Wolfsburg of Nirona, the ninth most eligible royal bachelor in the world. Amy soon discovers that dating an heir to a throne has many charms—intimate alfresco dinners, glittering galas, and, for a girl who lives in jeans and wellies, a dazzling new wardrobe with tiaras to match. But there are also drawbacks: imagine the anxiety of meeting your boyfriend’s parents multiplied by a factor of “riding in a private jet,” “staying in a castle,” and “discussing the line of succession over lunch.” Not to mention the sudden press interest in your very un-royal family. When an unexpected turn of events pushes Leo closer to the throne, the Wolfsburgs decide to step up Amy’s transformation from down-to-earth gardener to perfectly polished princess-in-waiting. Amy would do anything for Leo, but is finding her Prince Charming worth the price of losing herself?

  • Sales Rank: #357600 in Books
  • Published on: 2012-10-02
  • Released on: 2012-10-02
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.25" h x 1.20" w x 5.31" l, .80 pounds
  • Binding: Paperback
  • 448 pages

From Booklist
Urban gardener Amy Wilde leads a tame life except when her socialite roommate Jo throws one of her infamous parties. At one bash, Amy meets Leo, an unassuming London banker, or so she thinks. Leo turns out to be the prince of a small European island, and as he and Amy embark on a whirlwind romance, her quiet life becomes tabloid fodder. When a change in secession puts Leo in direct line to the throne, suddenly the pressure is on Amy to give up everything she knows and fully immerse herself in the royal life. The stress gets to be too much, and Amy leaves Leo, but through some fateful intervention the couple gets their happily ever after. Browne, author of the popular Little Lady Agency series, concocts a charming take on the commoner-turned-princess theme. Fans will enjoy this fun and fluffy romance. --Aleksandra Walker

Review
"The Runaway Princess has an adorable heroine, divine hero and gorgeous writing - basically, it's just perfect. You'll LOVE this book, I promise! " (Jill Mansell, author of To the Moon and Back)

"The Runaway Princess is a runaway hit...simply charming." (New York Times and USA Today bestselling author Jennifer Probst)

"Browne gives us a peek into royalty and proves, with or without a crown, we are all just people at the end of the day with regular emotions. The characters are thoroughly developed, and each of the 448 pages is necessary to craft this tale into the page-turner that it is. A delightful story from start to finish!" (Romantic Times)

"An in-depth fairy tale by a master of the genre, delivering old-fashioned satisfaction with some up-to-date sparkle." (Kirkus Reviews)

"Will delight readers...With characters who are vulnerable but not weak and situations that are extraordinary but believable, this novel is everything readers want a Browne (Swept Off Her Feet) book to be. Fans of Sophie Kinsella, Wendy Holden, and Meg Cabot will want to read this next." (Stacey Hayman Library Journal)

"Hester Browne's The Runaway Princess is a fun, frothy book that explores love in many facets: Amy and Leo's sweet love, her snarky but fantastic friendship with Jo and her complicated relationship with her family. Browne manages to make all of these relationships completely believable, and downright funny sometimes, in spite of the farfetched fairytale plot. Amy's anguished internal monologue as she tries to find her own happily-ever-after will keep the reader chuckling." (Jessica Howard Shelf Awareness)

About the Author
Hester Browne is the New York Times bestselling author of numerous novels, including The Little Lady Agency in the Big Apple, The Finishing Touches, and Swept Off Her Feet. She lives in London and Herefordshire with her two Basset hounds Violet and Bonham.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Chick Lit with good character development
By Lisa Koivu
Amy Wilde is a gardener in London who has a tough time meeting men despite her outgoing flat mate Jo's best intentions. Amy meets Leo at a party when his brother Rolf is out of control and breaks some of her potted plants. Amy goes on a date with Leo before she ever realizes that he is a Royal... aka exactly the kind of man Amy's dad warned her about. But Leo is different than most other Royals, in that he has a "regular" job, enjoys watching TV on his couch at night, and he is interested in Amy. I hope I'm not giving anything away when I say that Amy and Leo fall in love over the course of the book, though there are some bumps along the way that bring into question whether a regular girl can really ever fit into a Royal lifestyle.

I'm a pretty fast reader, but it took me nearly a week to finish this book, and not just because the book is 400+ pages. The Runaway Princess is chick lit, but at times it didn't feel like it. There was so much character development and description that I found myself taking my time and enjoying every single written word. I felt like all of the main characters were fleshed out extremely well and I was rooting for everyone by the end of the book.

My only request? The Runaway Princess NEEDS a sequel so we can find out what happens to Amy, Leo, Jo, and Rolf!

9 of 10 people found the following review helpful.
Fair Read
By J. Perry
I've read every Hester Browne novel since reading The Little Lady Agency a few years back. She has a clear, funny writing style that I think many "chick lit" novels seriously lack. I enjoyed the aforementioned Little Lady Agency and Browne's last release, Swept Off Her Feet. I was less pleased with The Finishing Touches and the 2nd Little Lady book and, unfortunately, this one as well.

My main issue with The Runaway Princess is that it feels too recycled. Browne's heroines are all a bit too alike, something I'm at odds with because they make me feel like a good friend of Browne's. To have four main, first person characters who all share several identical traits is a bit much to believe it's not totally coincidentally fictional. But I'm never bored with these girls, so that's not the recycled bit that I'm talking about. What I'm talking about is other things: the BFFs of these women are identical, there are unbelievable yet comedic families (particularly heavy on the sister front), the love interests are dreamy, typical guys (the exception being Nelson). The only thing that changes is the details of the plot, and even that is only slight at best.

This plot didn't appeal to me much, so in that sense I knew what I was getting into. I don't find it attractive to be a royal or someone famous and I was really hoping Amy would choose someone different, particularly (and this brings me back to the recycled bit) because Leo is much, much too familiar, being a clear composite of mostly Jonathon and Nelson from Little Lady Agency. I also didn't like all the royal name dropping; it was to be expected but it was way overkill by the end of the book, which was way too slow in coming. Add to that the family "mystery/secret" that Amy withheld until almost the very end (making it more predictable and, therefore, less terrible than it was built up to be). But this book had several funny moments. In fact, I would say this was Browne's funniest of the bunch.

0 of 0 people found the following review helpful.
New spin on Cinderella
By RDS
I love Hester's writing..but this story was a little too much to believe. It was a spin on Cinderella..wicked mother-in-law and sister-in-law and all. I'm sure it meets many womens requirements for a Prince..but it was so sappy and predictable..I found myself rolling my eyes and saying "really?". Good for transporting the reader into a different world..but it was a little too sappy and predictable for my taste.. Still like Hester Brown's writing though..

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Friday, 11 October 2013

[F568.Ebook] Get Free Ebook Fundamental Immunology, by William E. Paul

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Fundamental Immunology, by William E. Paul

The textbook that has defined the field of immunology since 1984 is now in its thoroughly revised and updated Sixth Edition. This comprehensive, up-to-date text will be of interest to graduate students,post-doctoral fellows, basic and clinical immunologists, microbiologists and infectious disease physicians, and any physician treating diseases in which immunologic mechanisms play a role.This edition features expanded coverage of regulatory T cells, innate immunity, and dendritic cells. Additional chapters on cytokines are also included.A companion Website offers the fully searchable text, plus all illustrations in full color and comprehensive lists of references. (www.fundamentalimmunology.com)

  • Sales Rank: #3570154 in eBooks
  • Published on: 2012-08-30
  • Released on: 2012-08-30
  • Format: Kindle eBook

Most helpful customer reviews

3 of 3 people found the following review helpful.
Oh Paul...
By DC
This has been very helpful as a reference book.

Just remember that it is not a text for students who don't already have a grip on immunology; it is a reference book.

1 of 1 people found the following review helpful.
Supurb
By Bloomingdedalus
Unless you have spent every moment of every day for ten years studying immunology, keep a computer nearby while going over this book because you will not remember every molecule and cellular pathway mentioned throughout this highly detailed and comprehensive textbook. However, that being the case, nobody designed life to be simple for people to comprehend fully. This book has so much detailed information in it it is a must have for any physiologist or pathologist. It is more advanced than would be necessary for a medical practitioner, but for a medical researcher, one must get this book if they ever work on pathogenic or autoimmune disorders.

6 of 9 people found the following review helpful.
More than fundamental
By L.O. Dellacqua
This is, undoubtdly, the most complete guide for immunology. It shows all aspects of the issue, including biochemistry and disease context. Futhermore, the interaction between innate response and adaptive response is aborded, once is rarely showed by the other books. I do recommend!

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Thursday, 3 October 2013

[C273.Ebook] PDF Ebook Building Europe: The Cultural Politics of European Integration, by Cris Shore

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Building Europe: The Cultural Politics of European Integration, by Cris Shore

The development of the European Union has been one of the most profound advances in European politics and society this century. Yet the institutions of Europe and the 'Eurocrats' who work in them have constantly attracted negative publicity, culminating in the mass resignation of the European Commissioners in March 1999.
In this revealing study, Cris Shore scrutinises the process of European integration using the techniques of anthropology, and drawing on thought from across the social sciences. Using the findings of numerous interviews with EU employees, he reveals that there is not just a subculture of corruption within the institutions of Europe, but that their problems are largely a result of the way the EU itself is constituted and run. He argues that European integration has largely failed in bringing about anything but an ever-closer integration of the technical, political and financial elites of Europe - at the expense of its ordinary citizens.
This critical anthropology of European integration is essential reading for anyone with an interest in the culture and politics of the EU.

  • Sales Rank: #925879 in Books
  • Published on: 2000-08-17
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x 6.00" w x .75" l, 1.16 pounds
  • Binding: Paperback
  • 270 pages

Review
'An invaluable academic work ... For anyone interested in the hidden story behind the drive to create a new kind of state in Europe, Shore's Building Europe is an eyeopener.' - Christopher Booker, Sunday Telegraph

'Cris Shore has written a quite outstanding book...Essential reading' - Will Podmore

About the Author
Cris Shore is Head of the Anthropology Department at Goldsmith's College, University of London. He has published and lectured extensively on European integration and EU cultural politics.

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2 of 2 people found the following review helpful.
Superb account of EU state-building
By William Podmore
Cris Shore has written a quite outstanding book on the European Union, showing how its leaders aim to create a single European state.
The EU's founders warned us that they sought to destroy the sovereignty and independence of its member states. Jean Monnet wrote, "Everyday realities will make it possible to form the political union which is the goal of our Community and to establish the United States of Europe." Konrad Adenauer said that the original proposal for pooling French and German steel production was "first and foremost political, not economic. This plan was to be the beginning of a federal structure of Europe."
Later, Chancellor Kohl said, "In Maastricht we laid the foundation stone for the completion of the European Union. The European Union Treaty introduces a new and decisive stage in the process of European Union which within a few years will lead to the creation of what the founding fathers of modern Europe dreamed after the last war: the United States of Europe."
In practice, the EU has already gone far towards creating a new state, although it has signally failed to create one that is honest and democratic. As Shore writes, "To most critical observers it seems quite evident that the European Community has acquired most of the characteristics of a state, however much some might wish to deny this." And, "with its single currency, its Central Bank and treaty control over money supply and borrowing, the EU takes on the powers of a sovereign state, albeit a transnational state without a democratic government." As Pascal Lamy, Delors' chef de cabinet, admitted, "The people weren't ready to agree to integration, so you had to get on without telling them too much about what was happening."
The Committee of Independent Experts reported in 1999 that fraud, cronyism, mismanagement and cover-ups were rife in the European Commission, summarising, "It is becoming difficult to find anyone who has even the slightest sense of responsibility." Shore concludes that the Report "exposed ... the extraordinary degree to which patronage, fraud and corruption ... had become established, even institutionalised, within the Commission."

2 of 2 people found the following review helpful.
Important contribution
By H. F. Sietses
Chris Shore's "Building Europe" is an innovative study of the European Union, and should be taken seriously. Shore is one of the first to jump in the post-EMU debate: now that Europe has almost completed Economic Union, what are the expectations, challenges, and impossibilities with regard to further integration? Shore offers a systematic discussion of the role of 'culture' in the European Union. How has a European identity been created, or not!, among both citizens and civil servants in Brussels? Shore turns out to be quite critical in the end. Europeanism is not strongly rooted among the peoples of Europe. And the elites in Brussels are far from what a perfect European bureaucrat must be like. He concludes that the goal of European federalism, which so strongly depends on some form of common European identity, may be one bridge too far. To conclude, Shore's informed and refreshing perspective on the actual challenges to European integration forms an important contribution to the debate. Anyone who wants to think of tomorrow's Europe may probably want to read "Building Europe", no matter if you agree or disagree with Shore's final conclusions.

0 of 0 people found the following review helpful.
Important contribution
By H. F. Sietses
Chris Shore's "Building Europe" is an innovative study of the European Union, and should be taken seriously. Shore is one of the first to jump in the post-EMU debate: now that Europe has almost completed Economic Union, what are the expectations, challenges, and impossibilities with regard to further integration? Shore offers a systematic discussion of the role of 'culture' in the European Union. How has a European identity been created, or not!, among both citizens and civil servants in Brussels? Shore turns out to be quite critical in the end. Europeanism is not strongly rooted among the peoples of Europe. And the elites in Brussels are far from what a perfect European bureaucrat must be like. He concludes that the goal of European federalism, which so strongly depends on some form of common European identity, may be one bridge too far. To conclude, Shore's informed and refreshing perspective on the actual challenges to European integration forms an important contribution to the debate. Anyone who wants to think of tomorrow's Europe may probably want to read "Building Europe", no matter if you agree or disagree with Shore's final conclusions.

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Wednesday, 2 October 2013

[P839.Ebook] Get Free Ebook The World Café: Shaping Our Futures Through Conversations That Matter, by Juanita Brown, David Isaacs, World Cafe Community

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The World Café: Shaping Our Futures Through Conversations That Matter, by Juanita Brown, David Isaacs, World Cafe Community

The World Cafe is a flexible, easy-to-use process for fostering collaborative dialogue, sharing mutual knowledge, and discovering new opportunities for action. Based on living systems thinking, this innovative approach creates dynamic networks of conversation that can catalyze an organization or community's own collective intelligence around its most important questions.
Filled with stories of actual Cafe dialogues in business, education, government, and community organizations across the globe, this uniquely crafted book demonstrates how the World Cafe can be adapted to any setting or culture. Examples from such varied organizations as Hewlett-Packard, American Society for Quality, the nation of Singapore, the University of Texas, and many others, demonstrate the process in action.
Along with its seven core design principles, The World Cafe offers practical tips for hosting "conversations that matter" in groups of any size- strengthening both personal relationships and people's capacity to shape the future together.

  • Sales Rank: #46001 in Books
  • Brand: Brand: Berrett-Koehler Publishers
  • Published on: 2005-04-10
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.48" h x .82" w x 7.36" l, 1.10 pounds
  • Binding: Paperback
  • 300 pages
Features
  • ISBN13: 9781576752586
  • Condition: New
  • Notes: BRAND NEW FROM PUBLISHER! BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed

Review
I urge line leaders to employ this simple, but powerful approach for thinking together which ultimately improves the bottom line. -- Roger Saillant, President and CEO, Plug Power, Inc.

The World Caf� serves as an inspiration to help make greater mutual understanding across social and cultural differences possible. -- Lic. Esteban Moctezuma Barragan, Mexico’s former Minister of Social Development

This book provides all of us the opportunity to embrace the future and let go of the past. -- Paul Borawski, Executive Director and Chief Strategic Officer, American Society for Quality

Understanding the processes that constitute the World Caf�’s conversation network is essential for understanding life and leadership in human organizations. -- Fritjof Capra, Author, The Tao of Physics; The Web of Life; and The Hidden Connections

…a simple, brilliant, beautiful process that enables people to build collective knowledge about the issues that are important to them. -- Sandy Heierbacher, Director, National Coalition for Dialogue & Deliberation (NCDD)

About the Author
Juanita Brown, Ph.D. is cooriginator of the World Caf� and has served as a Senior Affiliate at the MIT Sloan School’s Organizational Learning Center (now Society for Organizational Learning), as a Research Affiliate with the Institute for the Future and as a Fellow of the World Business Academy.

David Isaacs is President of Clearing Communications and designs strategic dialogue forums with senior leaders in the U.S. and abroad. David is also a co-originator of the World Caf� and serves as adjunct faculty with the University of Texas Business School’s Executive MBA Program.

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1 of 1 people found the following review helpful.
What Matters Most?
By Jeffrey N. Mccollum
In a world in which we live and work in technological isolation, World Cafe holds the promise of conversations of real meaning. Who knows maybe conservatives and progressives could find some common ground. I liked the explication of the Spirit of World Cafe. It's not technique. It's a vehicle for creating a world of our choosing.

1 of 1 people found the following review helpful.
Extremely Helpful Resource
By Alex S
I was introduced to this book through our Synod Pastors Enrichment Program. In our setting, it was designed to help me to understand and begin conversations among our members.

The most important aspect of this in our setting was the revolving tables ... meaning that small cliques didn't develop, but even more importantly, it allowed for discussions to be broader than between one small group. If you are looking into ways to set up conversations about important issues in your church and community, this is an excellent resource. It helps your participants (hopefully) look outside of the box and see possibilities instead of looking at ways things have always been done.

I suggest this as an excellent resource for churches going through a self-study in anticipation of seeking a new pastor, of pastors wanting to understand their congregations, and for any community wanting to hear voices that are often silenced through the majority.

7 of 7 people found the following review helpful.
A remarkable book about a remarkable concept
By James P. Ware
I feel very privileged to consider Juanita Brown and her partner David Isaacs as good friends and trusted colleagues. We worked with David Isaacs last year to apply the World Caf� to the first World Congress on the Future of Work in San Francisco. It was so successful that we'll be using it again in Philadelphia this spring.

For those of you who haven't yet experienced a World Caf�, we can only offer our condolences. It's unlike any other "tool" we've ever seen or used for enabling a group of individuals to become what Juanita likes to call a "collective wisdom." The World Caf� enables all participants at an event to meet, interact with, and learn from all the other participants. It is as different from a typical conference (with PowerPoint presentations and jumbotron television screens) as an intimate dinner with a lover is from a gathering of the faithful in St. Peter's Square in Rome.

This remarkable book is a rich and compelling conversation in itself about an incredibly important "new" process for generating new ideas, insights, relationships, and deep personal conversations. We are true believers, and even with our past experience with the World Caf� we found the compilation of personal stories, guidelines, and case examples wonderfully inspirational.

This is truly a remarkable book. I endorse it without reservation. No, let me go further: whether you know it or not, you need to buy this book.

Now, let me take just a few moments to give you a flavor of what this is all about. David Isaacs is fond of saying that conversation is for people what water is for fish: we are surrounded by it, but we hardly recognize how critical it is for life and meaning.

The World Caf� is an approach to group interaction that helps us remember what conversation really is: "the medium though which all of us together understand and create the realities we live in" (David Atlee, founder of the Co-Intelligence Institute, quoted in the Introduction).

When you participate in a World Caf� you find yourself seated at a small round table with three other people, who you may or may not know. The table is covered with a large piece of butcher paper, and there is a small vase of fresh flowers in the center. You have access to several crayons or markers, and you are engaging in conversation about something that really matters - typically one or two "Big Questions."

You work together for anywhere from 20 minutes to an hour, and then your Host/Hostess asks three of you to get up and move to three different tables to continue the conversation, while one remains behind to report to three new participants on the meanings behind the scribblings you've left behind on that butcher paper.

It all sounds so simple - yet the total experience is incredibly profound. You discover very quickly that the whole truly is greater than the sum of the parts. There really is a collective intelligence that is far more powerful than any of our individual insights.

To get back to the book for a final moment, it is written as a compilation of stories and examples of events where the World Caf� has been used. The book actually has many voices (what could be more appropriate?), and Juanita graciously (but not surprisingly) gives ample credit to the many thoughtful, caring people who have contributed to the process and operational design of the World Caf� over the years.

And the book is a "how to do it yourself" compendium as well. The core of the book articulates and makes real the seven core design principles of a World Caf�:

1. Set the Context

2. Create Hospitable Space

3. Explore Questions that Matter

4. Encourage Everyone's Participation

5. Cross-pollinate and Connect Diverse Perspectives

6. Listen Together for Insights, Patterns, and Deeper Questions

7. Harvest and Share Collective Discoveries.

Applied in combination, these basic design principles virtually ensure that you'll have a powerful learning and relationship-enhancing experience. Even if you never read the book, try living by these principles, and I'm willing to bet you'll find yourself having more meaningful conversations than you realized were possible.

And the best part of all this is that it isn't rocket science, a foreign language, or some elite skill that requires years to master. As David Isaacs says over and over again, it's just a matter of remembering (practicing and acting on) what you've known all along.

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Tuesday, 1 October 2013

[I421.Ebook] Ebook The American Reader: Words That Moved a Nation 2 Rev Sub Edition

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The American Reader: Words That Moved a Nation 2 Rev Sub Edition

Noticeable wear to cover and pages. May have some markings on the inside. Fast shipping. Will be shipped from US. Used books may not include companion materials.

  • Sales Rank: #3162302 in Books
  • Published on: 1994
  • Binding: Paperback

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